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Recall of vehicles after inquiry into possible defects revealed cruise-control system may be accidentally turned on, potentially resulting in unanticipated speed rise. Consumer confidence shaken by negative press reports about the company's handling of customer complaints and perceived quality flaws.over alleged brakes failure, consumer concerns about quality defects..Tesla CEO Musk also had to convince Chinese officials and customers Tesla cars cannot be used to spy on the country. 93.7% of all sold Tesla vehicles created locally at the company's Shanghai plant..